TempleOS Legal
Grievance Redressal
Effective Date: September 18, 2026
TempleOS provides this process for service, billing, privacy, security and consumer complaints. It does not prevent anyone from exercising rights before an authority or court.
1. Responsible office
Grievance Officer, TempleOS
CODE SPECTRUM TECHNOLOGY LLP
LLPIN: ACB-8215 · GSTIN: 29AASFC8852C1Z0
Shop No. 107, D.No. 4-1-24A18, Surabhi Lotus, Brahmagiri Road, Near NH66, Brahmagiri, Udupi – 576103, Karnataka, India.
Email: support@templeos.in
Phone: +91 89043 88568
2. What to include
Provide your name, temple/account identifier, contact details, issue category, relevant dates and references, the resolution requested and supporting documents. Never send passwords, OTPs, CVV, UPI PIN or full payment credentials.
3. Acknowledgement and tracking
TempleOS aims to acknowledge a complete grievance within 48 hours and provide a ticket or written reference. If more information is required, the resolution period begins when the necessary information is received.
4. Resolution
TempleOS aims to resolve consumer-service grievances within one month and privacy grievances within the period required by applicable law. Complex matters involving a temple, bank, payment provider, Meta/WhatsApp or another third party may require additional verification; progress will be communicated.
5. Escalation
If the first response does not resolve the matter, reply to the same ticket and request escalation to the designated partner responsible for the service. Include the ticket number and the reason the proposed resolution is insufficient.
6. Temple-controlled matters
Disputes about a temple's seva performance, donation use, devotee records, local refund rules or religious activity should first be raised with that temple. TempleOS will assist with platform records and technical issues but does not decide religious or temple-governance disputes.