Refund & Cancellation Policy

This policy applies to subscription payments made to TempleOS. Refunds for donations, sevas, halls or other services supplied by an individual temple are governed by that temple's policy and must be requested from the temple.

Service operator

TempleOS is developed and operated by CODE SPECTRUM TECHNOLOGY LLP (LLPIN: ACB-8215; GSTIN: 29AASFC8852C1Z0), Shop No. 107, D.No. 4-1-24A18, Surabhi Lotus, Brahmagiri Road, Near NH66, Brahmagiri, Udupi – 576103, Karnataka, India.

1. Subscription activation

A paid subscription is activated after successful payment confirmation. Selecting a paid plan or creating a pending registration does not activate paid service and does not create a trial unless the checkout expressly offers one.

2. Cancellation and renewal

A customer may cancel a future renewal before the next billing date. Cancellation does not normally refund the current activated billing period; paid access continues until that period ends. If a recurring mandate exists, cancellation instructions should be submitted sufficiently before the renewal date to allow processing.

3. Eligible refund cases

• Duplicate charges for the same subscription transaction.
• Payment debited but subscription not activated, where activation cannot be completed after verification.
• An incorrect amount caused by a confirmed TempleOS or payment-processing error.
• Another case where refund is required by applicable law or expressly approved in writing.

4. Generally non-refundable cases

Activated subscription fees, partially used billing periods, unused features, customer configuration choices and service interruptions outside the refund commitments in a signed agreement are generally non-refundable, subject to mandatory consumer rights.

5. How to request

Email support@templeos.in within seven days of discovering the issue. Include the registered temple name, payer name, payment date, amount, merchant transaction/reference ID and a brief explanation. Do not send card numbers, CVV, UPI PIN or banking passwords.

6. Review and settlement

TempleOS will acknowledge the request and verify it against the payment provider's records. Approved refunds are initiated to the original payment method, normally within 7–10 business days. The bank or payment provider may require additional time to credit the amount. The customer will receive a reference or status update where available.

7. Failed or pending transactions

A pending payment does not activate the paid plan. TempleOS may automatically recheck the gateway status. If the status cannot be resolved, support will either activate the correct subscription after confirmation or initiate an eligible refund.

8. Escalation

If a refund complaint is not resolved, use the Grievance Redressal process. This policy does not limit rights available under applicable law.