TempleOS Legal
Service Delivery Policy
Effective Date: September 18, 2026
This policy explains how digital access, onboarding and related TempleOS services are delivered after registration and payment.
Service operator
TempleOS is developed and operated by CODE SPECTRUM TECHNOLOGY LLP (LLPIN: ACB-8215; GSTIN: 29AASFC8852C1Z0), Shop No. 107, D.No. 4-1-24A18, Surabhi Lotus, Brahmagiri Road, Near NH66, Brahmagiri, Udupi – 576103, Karnataka, India.
1. Free-plan activation
Where the selected free plan is available, access is created after registration, verification and acceptance of the applicable policies. Free-plan limits shown during registration apply immediately.
2. Paid-plan activation
Paid plans are activated only after the payment provider confirms a successful payment, unless a signed enterprise order provides approved credit terms. A user whose payment is incomplete remains in a pending-payment state and can resume checkout or contact support.
3. Standard delivery timeline
Automated account creation normally begins immediately after confirmation. A standard account is generally available within one business day, subject to verification and complete information. Data migration, offline-server integration, custom domains, print configuration, accounting setup and enterprise integrations may require a separately agreed schedule.
4. Customer responsibilities
The customer must provide accurate temple details, authorised contacts, configuration decisions and source data in the requested format. Delays caused by incomplete information, third-party approvals, unavailable customer staff or unsupported source data extend the delivery timeline.
5. Delivery confirmation
Delivery is complete when the account or purchased module is enabled and access instructions are made available to the registered administrator. Training, migration or custom work is complete according to the acceptance criteria in the applicable order or implementation plan.
6. Delays and dependencies
TempleOS will communicate material delays. Cloud, payment, email, WhatsApp, domain/DNS and local-printer services depend on third parties and customer infrastructure. Temporary third-party delays do not by themselves constitute non-delivery where TempleOS continues reasonable remediation.
7. Support and escalation
For activation or delivery questions, contact support@templeos.in or +91 89043 88568. Unresolved complaints can be escalated through the Grievance Redressal process.